Patient Engagement Programme

Interactive training courses designed to improve safety and patient experience from aviation and healthcare professionals.
NHS Trusts That We Work With
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Improving patient safety and experience.

The concept of a nervous passenger boarding a flight to the other side of the world, feeling a loss of control bears a huge resemblance to a worried patient entering an unfamiliar hospital environment.

Our senior cabin crew trainers and healthcare professionals combine theory, wellbeing, and the practical elements of de-escalation and customer service training to break down barriers and improve communication for staff across the NHS.
Best COVID-19 Response in Healthcare at the 2021 COVID Response Awards.
Shortlisted for 'Best Education Programme for the NHS' at the 2022 HSJ Awards.
Bespoke training courses designed with our delegates and staff at the heart of what we do.
The WingFactors brand, its staff, and training material has no affiliation to a specific airline.

Our strength comes from our experience and diversity across the industry.
“Thank you for offering your time and expertise to help our training, it is very much appreciated and I learnt a lot about the situations you face and how you can deploy the skills you taught us. These are definitely skills I can translate into my own practice.”

“An excellent course very well delivered and broken into neat sections to ensure concentration.”
“I loved the event - it was really helpful to think about the NHS as a team/brand and that right from when the patient books in we have 7 seconds to make a good

“This was a great course with plenty of opportunity for exploratory discussion and it provided a useful reframing of our approach to patients and patient experience in the department."

Benefits of our Patient Engagement Programme

We believe that a practical, interprofessional approach to patient engagement training provides a fresh and innovative perspective.
CPD certified


Our cabin crew colleagues are able to share their vast experience working with people in difficult situations with our delegates, many of whom face similar challenges in healthcare settings.


Our delegates report feeling reenergised and empowered after attending our training courses. We provide a safe space for them to talk openly with their colleagues.


We interview your staff and target our modules appropriately and feature the findings of our fact-finding sessions at the very heart of what we do.

Key Modules

Making First Impressions Count
How To Deescalate Effectively 
'Over To You' Roleplay With Feedback
Working in a Just Safety Culture
The Journey of an Effective Apology
Managing Patient Expectations

Interested in Having Our Patient Engagement Team at Your Hospital?

WingFactors would be delighted to visit your Trust pro bono to discuss the potential of working together in the future. Our fact-finding ‘Coffee mornings’ sessions are a great way to meet the team and gather as much information as possible to deliver the most impactful, participant-centred programme available.
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We deliver our courses on either a full day or half day format basis, ideally in-person, in-situ and with up to 25 delegates. We want our courses to be targeted and relevant for your team.
Our courses are run by our Patient Engagement Lead, a member of the Patient Engagement team, an airline pilot guest speaker as well as our Clinical Wellbeing Advisor Dr Heidi Edmundson.
We combine theory, wellbeing exercises and practical work as well as our signature 'Beyond The Mask' sessions where we aim to break down barriers and improve communication.
All delegates are given time for self-reflection & evaluation as well as being provided with the opportunity to feedback their thoughts to us to ensure our own continual professional improvement.
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Our Achievements

How we have helped to improve patient safety and engagement over the last two years.
GAMC 2020
Airway Team of the Year
Best Education Programme for the NHS 
Highly Commended
COVID Response Awards
Best COVID Response in Healthcare (15m)
Governance and Quality Conference
Pilot Sim Presentation
Spring Acute Medicine 2021
Pilot Sim - High Distinction
RPsych International Congress 2021
Royal College of Paediatrics and Child Health
BMJ Abstract
Royal College of Anaesthetists
Patient safety and Perioperative Care 2021 - Best Oral Presentation

What's Included?

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Each session will include the following:

- Two ‘Patient Engagement’ presenters

- Bespoke training course designed to meet Trust and delegate requirements

- WingFactors' Clinical Wellbeing Advisor Dr Heidi Edmundson (subject to availability)

- Human factors trainer certified airline pilot ‘guest speaker’ attendance

- Full indemnity costs

- Refreshments for delegates (Tea/Coffee/pastries)

- E-certificate upon course completion

How WingFactors Began

During the COVID-19 pandemic a group of furloughed airline professionals founded the pilot sim and patient engagement programmes.

Our unique courses provide a range of training methods and techniques designed to help NHS staff make better patient safety decisions.

Latest News

Our latest insights and updates from within the aviation and healthcare industries.
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WingFactors Shortlisted For a University of Bradford Award

WingFactors Patient Engagement Team has been shortlisted for the ‘University of Bradford award for cross-sector working’. The awards ceremony is on the 1st December 2022. Find out more about the organisations shortlisted for awards here.
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Please get in touch if you have any questions about any of our services.
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WingFactors Ltd (12699140) Flat 12 The Roof Gardens 41-53, Goswell Road, London, England, EC1V 7EH
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